Return & Refund Policy

Our Guarantee of Intention

At Drøn, we engineer The Intent Tee to be the end of compromise. We are confident in the superior fit, quality, and durability of our garments. If your purchase does not meet your expectations, we offer a simple and hassle-free return process.

1. Return Eligibility Window

You may return or exchange any item within 30 days of the date your order was delivered.

  • Eligibility: All returns must be unused, unwashed, in the original packaging, and have all original tags attached.
  • Proof of Purchase: A receipt or proof of purchase (order confirmation email) is required for all returns and exchanges.

2. Condition of Item

To be eligible for a refund, the Intent Tee must be returned in original, resalable condition. We reserve the right to refuse a refund if the item shows signs of wear, washing, alteration, or damage not caused by shipping.

3. The Return Process (Self-Service Portal)

We believe in making the process as streamlined as your wardrobe. All returns are initiated through your dedicated online customer account.

Step 1: Initiate a Return

  • Log in to your Drøn Customer Account (or create one using the email address you ordered with) on our website.
  • In the "Order History" section, select the order you wish to return.
  • Click the "Request Return" button and follow the simple on-screen instructions.

Step 2: Shipping & Costs

  • Canadian Orders: Once your return is approved, a prepaid return shipping label will be automatically emailed to you.
  • International Orders (including the U.S.): The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as Drøn is not responsible for items lost in transit.

Step 3: Processing

Once your return is received, inspected, and approved, your refund will be processed and a credit applied to your original method of payment within 5-10 business days.

4. Exchanges

We do not offer direct exchanges to ensure the fastest service and inventory management. If you require a different size or color, please return the original item for a full refund and place a new order for the desired item at any time.

5. Faulty or Damaged Goods

In the rare event you receive a faulty or damaged item, please contact us immediately (within 5 days of delivery) at hello@dronclothing.com. We will arrange for a prepaid return and process a replacement or full refund, including original shipping costs, at no extra charge to you.